Privacy Policy

Information We Collect

• Contact details submitted through enquiry, order, and support forms.
• Business details such as company name, country, service interest, and billing information.
• Technical details required to provision, operate, secure, and support infrastructure services.
• Invoice, payment status, transaction reference, and support communication records.
• Operational logs, diagnostic data, and abuse reports required for security and reliability.

How Information Is Used

Information is used to respond to enquiries, verify requests, provision services, provide support, issue invoices, prevent abuse, improve service quality, and communicate operational updates.

Sharing of Information

Moklav Japan does not sell customer personal information. Information may be shared with service providers, data center partners, payment processors, support vendors, compliance partners, or legal authorities only when required for service delivery, security, billing, or lawful requests.

Security and Retention

Moklav Japan uses reasonable technical and organizational safeguards to protect information. Records may be retained as needed for service operation, billing, support, compliance, dispute handling, and abuse prevention.

Customer Requests

Customers may contact official support channels to request correction or review of account information, subject to operational and legal requirements.