Refund Policy

General Principle

Refund eligibility depends on service type, provisioning status, usage, billing cycle, and whether third-party, reserved, or setup costs have already been incurred.

Generally Non-refundable Items

• Setup, activation, migration, recovery, or professional service charges.
• Used service periods, consumed resources, storage, bandwidth, licenses, or add-ons.
• Custom, dedicated, reserved, or specially provisioned infrastructure after work has started.
• Domain, software license, data center, payment gateway, or other third-party costs.
• Services suspended or terminated for abuse, fraud, non-payment, or policy violation.

Provisioned Services

VPS, bare metal, cloud storage, managed databases, CMS hosting, one-click apps, and managed services are generally considered delivered once provisioned or actively used. Any refund or adjustment is reviewed case by case through official support.

Refund Requests

Refund requests must include account, invoice, payment, and service details. Approved refunds may be processed to the original payment method or adjusted against future invoices where applicable.